Advance Your
IT Helpdesk Administrator
Career
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If you’re ready to start your career, connect with a Training Specialist today to answer program-specific questions.
What does a IT Helpdesk Administrator do?
An IT Helpdesk Administrator is the first point of contact for employees seeking IT assistance. This career training provides you with the skills to manage a ticketing system, handle a high volume of tickets, troubleshoot basic technical issues and escalate more complex issues to the appropriate IT team.
Where Can You Work?
IT Helpdesk Administrators have the flexibility to work with a variety of industries and businesses. They typically work in an office setting.
Requirements
- High School Diploma or GED
- Web browser with internet connection
- Course registration & payment
Training Materials Provided
- Expert-led video based training
- Competency assessments
- National Certification exam fee
IT Helpdesk Administrator
Outcomes
According to the Bureau of Labor Statistics, employment in computer and information technology occupations is projected to grow by 15% from 2021 to 2031. This equates to about 418,500 new jobs per year from both projected growth and replacement needs.
Skills Learned
Upon completion of this training, you’ll be able to:
- Install, configure, upgrade and maintain PC workstations and SOHO networks
- Understand the basics of operating systems (OS), network technologies and design principles
- Identify and troubleshoot performance and connectivity issues related to PCs and networks
- Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
- Install and manage wired and wireless networks, adhering to standards and using modern testing tools
Courses - 12 Weeks
A+ Comprehensive |
Network+ |
Program Preview
IT Helpdesk Administrator Job Possibilities
HIDDEN
Desktop Support Specialist
ESTIMATED SALARY
HIDDEN
PC Technician
ESTIMATED SALARY
HIDDEN
Network Administrator
ESTIMATED SALARY
Certification Information
Upon completing your training, you’ll be qualified to earn the CompTIA Network+ certification and CompTIA A+ certification.
COMPTIA A+
A+
The CompTIA A+ certification helps launch your IT career even further with enhanced skills in hardware, networking, security, software troubleshooting and operational procedures. Earning this certificate will boost your IT confidence and create a multitude of IT career opportunities to pursue.
COMPTIA Network+
Network+
The CompTIA Network+ certification (Net+) allows you to learn the skills you need to carry out your duties as a certified professional IT Network Technician. The Network+ certification program is backed by major computer hardware and software manufacturers, vendors, distributors, resellers and publications and delivers a multitude of benefits when you seek to enhance your IT career.
Issuing Authority
Payment Options
Pay in full using any major credit card, PayPal, or Venmo. Select “credit card” as your payment option.
Apply for PayPal Credit and pay zero interest if your balance is paid in full within 6-months. Complete a quick application and you’ll receive a credit decision within seconds.
Program Comparison
Emerge Education | Community College | |
|---|---|---|
Program & Tuition Cost | $4,000 average | Up to $20,000 |
Exam Fees, Books & Materials | Included | Up to $750 |
Job Ready In | 3–6 months | 24–48 months |
Schedule Flexibility | On-demand 24/7 | Set class schedule |
Travel Requirements | None: 100% online | On-campus classrooms |
Student Support | Personal Advisors: text, call and email access | Professors: scheduled office hours |
Career Coaching | Exam-tailor + soft-skill training to build well-rounded careers | Exam-based + prerequisites and electives to meet credit |
Content Delivery | 3D animations, immersive environments, interactive activities, game-based learning | Professor lectures |
Meet Your Training Specialist
Your Training Specialist will help you understand your program, assist with clinical placement, and answer any questions you have! Contact your Training Specialist to learn more about your program and how to start achieving your goals.
FAQ
You will complete the courses in this program over 12 weeks, making students job-ready in as little as 3 months. The program is flexible, allowing for assignments to be completed anytime, from anywhere, 24/7.
No, these courses do not count for college credit.
Yes, our training program is fully online and asynchronous.
Emerge Prepared™ is a next-level education solution that addresses the critical need to prepare high school students for career readiness upon graduation with highly sought-after healthcare and IT certifications. Emerge Prepared is designed to inspire you to find your pathway, equip you with a competitive advantage and empower you to succeed.
